HOLIDAY EVERYDAY is hereHOLIDAY EVERYDAY by Claire Desjardins is here. — ViewView collection
HOLIDAY EVERYDAY is hereHOLIDAY EVERYDAY by Claire Desjardins is here. — ViewView collection
Back to school · Rugs and runners for real rooms.Back to school · Rugs and runners for the rooms that do the most. — Browse the editBrowse the edit
Custom runners, cut and finished to orderCustom runners, cut and finished to order in our U.S. workshop. — Shop runnersShop custom runners
Frequently Asked Questions
Welcome to Well Woven! We strive to make the rug selection and buying process as simple and enjoyable as possible. Below you'll find answers to our most common questions.
1.What can I expect from my new rug?
Rugs usually arrive rolled, so the surface may not look fully settled immediately. Check the product's Care section and sewn label before vacuuming, reverse-rolling, adding weight, or applying heat; contact us if the shape does not improve or anything looks damaged.
2.Are you able to make custom sizes?
Yes. We offer custom rugs and custom runners. Choose from the dimensions offered for each design; custom pieces are cut and finished to order in our U.S. workshop.
3.What do I do if my order does not arrive?
If your order hasn't arrived or tracking information seems delayed, please email us at service@wellwoven.com or call 973-860-0520. Have your order number handy so we can resolve the issue quickly.
4.Can I change or cancel my order once it has been placed?
We process orders quickly to ensure fast delivery, so please contact us as soon as possible at service@wellwoven.com or call 973-860-0520. If the order hasn't been processed, we'll do our best to intercept it. Once it's processed or shipped, we're unable to modify items. In that case, you may return the item once it arrives.
5.How do I return or exchange an item?
Custom rugs, custom runners, and e-gift cards are final sale. For all other items, you may request a return within 14 days of delivery if the product is in its original condition. Outbound ground shipping for orders above $99 within the contiguous U.S. is free, but return shipping costs are your responsibility. View our full Return & Refund Policy.
6.Do you ship internationally?
We offer free ground shipping for orders $99+ within the contiguous United States. Orders below $99 and those shipped to Hawaii, Alaska, or Canada may include an additional fee calculated at checkout. At this time, we do not ship outside these regions.
7.How do I clean my rug?
Vacuum gently with suction only. For spills, lift away excess and blot with a clean, dry cloth. Contact us before wet or deep cleaning so we can confirm the right method for this rug.
8.Am I able to use my rug outdoors?
Outdoor placement depends on the exact fiber, construction, backing, and documented care. Review the Product Details and Care section before exposure to moisture or sunlight; our Outdoor Rugs collection is a starting point, not a substitute for the product instructions.
9.Does my rug need a separate rug pad?
It depends on the rug backing, pad construction, floor finish, and product guidance. Compare our rug pads, choose a pad that sits inside the rug edge, and confirm compatibility with your flooring manufacturer before use.
10.When will I receive my order?
Open the full product details to see current ZIP-based delivery timing or a pre-order ship date.
11.Is the rug's color as pictured?
We work to represent each rug clearly, but color is affected by your screen, room lighting, textile texture, and pile direction; normal production variation can also occur. If color is critical, use an available swatch or sample option and compare it in your room before ordering the final size.
12.How should I wrap my rug for a return?
Reuse the original packaging whenever possible. If unavailable, wrap the rug tightly in thick plastic — painter's tarps or contractor bags work well — and secure both ends with strong tape. Protecting the rug during return shipping helps ensure you receive a full refund.
13.What happens if an item I want is not available?
If an item is out of stock, feel free to sign up for restock notifications on the product page or contact us at service@wellwoven.com or 973-860-0520.
14.I see loose or excess yarns on my rug. Is it damaged?
A raised yarn is not enough to diagnose the condition from appearance alone. Do not pull it; check the rug's Care section and contact us with a photo if you are unsure whether it is a loose end, loop, or damage.
15.What should I do if I notice loose or excess yarns on my rug?
Do not pull or cut the yarn until you identify the construction and review the rug's Care section. Send a clear photo to service@wellwoven.com if the instructions do not address it; we can help determine the next step.
