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Customer Care
Order, return, rug size, or a custom project? There are real people on this end, and we'd love to help. Email is the fastest way to reach us — we're on it six days a week, weekends included — or give us a call during the week.
The fastest way to reach us. Send your order number, a few photos, or your room measurements and we'll take it from there — we're in the inbox six days a week, so even on the weekend this is your quickest line.
Rather talk it through? Give us a ring during the week and we'll walk you through it.
Mon–Fri, 9 AM–5 PM ET. On weekends, email's your fastest line.
If you know what you need, these links are usually faster than waiting for a reply.