Frequently Asked Questions

Our rugs are shipped rolled tightly in protective plastic. Some rugs may have slight creases or bulges when first unrolled — this is normal and will flatten naturally over time. To speed up the process, reverse-roll your rug and give it a light vacuum. Over time, gravity and foot traffic will help it relax fully. Note: Slight size variations (up to 5%) are normal for machine-made rugs.

Yes! We offer custom rugs and custom runners, all professionally bound and serged for a clean, durable finish.

If your order hasn't arrived or tracking information seems delayed, please email us at service@wellwoven.com or call 973-860-0520. Have your order number handy so we can resolve the issue quickly.

We process orders quickly to ensure fast delivery, so please contact us as soon as possible at service@wellwoven.com or call 973-860-0520. If the order hasn't been processed, we'll do our best to intercept it. Once it's processed or shipped, we're unable to modify items. In that case, you may return the item once it arrives.

Custom rugs, custom runners, and e-gift cards are final sale. For all other items, you may request a return within 14 days of delivery if the product is in its original condition. Outbound ground shipping for orders above $99 within the contiguous U.S. is free, but return shipping costs are your responsibility. View our full Return & Refund Policy.

We offer free ground shipping for orders $99+ within the contiguous United States. Orders below $99 and those shipped to Hawaii, Alaska, or Canada may include an additional fee calculated at checkout. At this time, we do not ship outside these regions.

For everyday maintenance, vacuum regularly with the beater bar turned off to prevent damage to the fibers. If a spill occurs, blot (don't rub) immediately using a clean cloth dampened with lukewarm water.

Only rugs specifically labeled indoor/outdoor are designed to handle moisture and sunlight. Many indoor rugs contain jute or natural fibers in their backing, which can absorb water. Check each rug's product description before use, and explore our outdoor rug collection for weather-resistant options.

We recommend using a rug pad under every rug to extend its lifespan and protect your floors. A rug pad prevents friction damage, adds cushioning, and keeps the rug securely in place. Rotate your rug occasionally to promote even wear.

Most orders ship within 1–2 business days. Custom-cut runners take up to 5 business days before shipping. Transit time varies by location and typically adds 1–7 days.

We photograph each rug carefully to reflect its true colors. However, slight differences can occur due to monitor settings, lighting, and screen brightness. If you're color-sensitive, consider ordering the smallest size as a sample before committing to a larger rug.

Reuse the original packaging whenever possible. If unavailable, wrap the rug tightly in thick plastic — painter's tarps or contractor bags work well — and secure both ends with strong tape. Protecting the rug during return shipping helps ensure you receive a full refund.

If an item is out of stock, feel free to sign up for restock notifications on the product page or contact us at service@wellwoven.com or 973-860-0520.

Not necessarily. Loose or excess yarns can occasionally appear as part of the weaving and finishing process, or after shipping and initial use. This is typically a cosmetic issue only and does not mean the rug is unraveling or structurally damaged.

If you notice loose yarns, snip any raised loops and gently tuck the ends back into the pile. Use sharp scissors to carefully trim excess yarn flush with the surface. Do not pull the loose yarns, as this can cause further unraveling.